Refund Policy

Thank you for using SmartMailr. We want you to have a positive experience with our AI-powered email productivity and outreach platform.

This Refund Policy explains when you may be eligible for a refund, how to request one, and what happens when you cancel your SmartMailr subscription.

By purchasing a SmartMailr subscription or paid service, you acknowledge and agree to the terms of this Refund Policy.

1. About SmartMailr

SmartMailr is an AI-powered email productivity and outreach platform that provides tools and services including, but not limited to:

• AI-powered email writing and personalization
• Email verification
• LinkedIn email and lead discovery
• Email outreach and campaign management
• Automated follow-ups
• Email productivity tools
• Campaign analytics and tracking
• Lead management and related outreach functionality

Depending on your subscription plan, certain features, usage limits, credits, or services may be subject to additional restrictions.

2. Subscription Cancellation

You may cancel your SmartMailr subscription at any time.

When you cancel your subscription:

• Your subscription will normally remain active until the end of your current billing period.
• You will generally continue to have access to the paid features included in your plan until the end of that billing period.
• Your subscription will not automatically renew after cancellation.
• Cancelling a subscription does not automatically qualify you for a refund for the current billing period.

If you do not want to be charged for your next billing period, we recommend cancelling your subscription before the next renewal date.

3. Refund Eligibility

SmartMailr may provide a refund for eligible subscription purchases made directly through SmartMailr, subject to the conditions described in this policy.

3.1 14-Day Refund Period

If you purchase a paid SmartMailr subscription, you may request a refund within 14 calendar days of the initial purchase.

To be eligible:

• The refund request must be submitted within 14 days of the original purchase.
• The purchase must have been made directly through SmartMailr.
• The account must not have engaged in fraudulent, abusive, or prohibited activity.
• The request must relate to the original subscription purchase.

Refund eligibility may also take into account significant usage of paid features, credits, verification services, lead discovery services, or other metered functionality.

SmartMailr reserves the right to review refund requests individually.

4. Renewal Payments

Subscription plans may automatically renew at the end of each billing period unless cancelled before the renewal date.

A renewal payment is not automatically refundable simply because the customer did not intend to continue the subscription.

If you believe you were charged unexpectedly for a renewal, contact our support team as soon as possible.

We may consider refund requests for recent renewal charges on a case-by-case basis.

Factors that may be considered include:

• How recently the charge occurred
• Whether the account was used after the renewal
• Whether the subscription was cancelled
• Whether the customer contacted support promptly
• Whether the account has received significant value from paid services

5. Free Trials

If SmartMailr offers a free trial, the specific terms of that trial will be displayed at the time of signup.

Unless otherwise stated:

• A free trial does not guarantee a refund after the trial period ends.
• If a paid subscription begins automatically after the trial, you are responsible for cancelling before the trial ends if you do not wish to continue.
• Trial eligibility may be limited to one trial per user, account, company, payment method, or other criteria determined by SmartMailr.
• Creating multiple accounts to obtain additional free trials may result in suspension or termination of those accounts.

If you believe you were incorrectly charged after a trial, please contact support promptly.

6. Duplicate Charges

If you believe you have been charged more than once for the same subscription or transaction, please contact us.

If we confirm that a duplicate charge occurred due to a billing error, we will issue an appropriate refund for the duplicate transaction.

Please provide the relevant transaction information when contacting support so that we can investigate the issue quickly.

7. Incorrect or Unauthorized Charges

If you believe that your account was charged incorrectly or without your authorization, contact SmartMailr support as soon as possible.

We may request information such as:

• Account email address
• Transaction date
• Amount charged
• Payment receipt or invoice
• Transaction or payment reference
• Other information reasonably necessary to investigate the transaction

If the charge is determined to be unauthorized or the result of a billing error attributable to SmartMailr, we will take appropriate action.

For security reasons, never send your full card number, CVV, password, or other sensitive payment credentials by email or through support tickets.

8. Non-Refundable Services and Usage

Certain SmartMailr services may involve usage-based resources, credits, or third-party costs.

Depending on the applicable plan and service, refunds may not be available for resources that have already been substantially consumed.

Examples may include:

• Email verification credits already used
• Lead discovery or email-finding credits already used
• AI generation credits already consumed
• Other metered services
• Services performed or processed before cancellation
• Third-party services or costs incurred on your behalf

If a service has not been used and you believe you are entitled to a refund, contact support and we will review your request.

9. Refunds for Service Interruptions

SmartMailr aims to provide reliable access to its services. However, temporary interruptions may occur because of:

• Scheduled maintenance
• Emergency maintenance
• Infrastructure failures
• Third-party service outages
• Internet or network issues
• Email provider restrictions
• Events outside SmartMailr's reasonable control

A temporary service interruption does not automatically qualify for a refund.

However, if a significant service outage materially prevents customers from using a paid SmartMailr service for an extended period, SmartMailr may, at its discretion, provide an account credit, partial refund, extension, or other reasonable remedy.

10. Email Deliverability and Outreach Results

SmartMailr provides tools designed to help users improve and manage email outreach.

However, SmartMailr does not guarantee:

• A specific number of email opens
• A specific number of replies
• A specific number of leads
• A specific conversion rate
• Placement in the recipient's inbox
• Avoidance of spam folders
• A specific sales result
• A specific number of meetings or customers
• Successful delivery to every recipient

Email deliverability can depend on factors outside SmartMailr's control, including sender reputation, recipient servers, email provider policies, domain configuration, content, recipient behavior, authentication settings, and other external factors.

Failure to achieve a particular outreach or sales result does not by itself qualify for a refund.

11. Account Suspension or Termination

SmartMailr may suspend or terminate accounts that violate its Terms of Service, acceptable use requirements, applicable laws, or other platform policies.

Examples may include:

• Spam or abusive outreach
• Fraudulent activity
• Misuse of the platform
• Unauthorized access
• Attempts to circumvent usage restrictions
• Use of SmartMailr for unlawful activities
• Abuse of free trials or promotional offers
• Activities that create a security or operational risk

If an account is suspended or terminated because of a violation of our policies, subscription fees may not be refundable.

Nothing in this section limits any refund rights that may be required under applicable law.

12. Promotional Offers and Discounted Plans

Promotional pricing, special offers, coupons, introductory pricing, and discounted subscriptions may be subject to additional terms.

Unless specifically stated otherwise:

• Promotional offers cannot be exchanged for cash.
• Promotional discounts do not create an automatic right to a refund.
• A refund, where approved, may be calculated based on the amount actually paid rather than the standard subscription price.
• Promotional credits or bonus credits may be removed when a refund is processed.

13. Plan Upgrades and Downgrades

If you upgrade your SmartMailr subscription, the applicable billing system may charge you immediately or apply a prorated adjustment depending on the billing configuration.

Upgrading or downgrading a plan does not automatically create a refund entitlement.

If you believe an incorrect amount was charged during a plan change, contact support and provide your billing details.

14. How to Request a Refund

To request a refund, contact SmartMailr support through the official support channel provided on the SmartMailr website.

Your request should include:

• Your SmartMailr account email address
• The date of purchase or charge
• The subscription plan
• The amount charged
• The reason for requesting a refund
• Your payment or transaction reference, if available

Providing complete information helps us process your request more quickly.

Do not send your full payment card number, CVV, password, or other sensitive authentication information.

15. Refund Review Process

After receiving a refund request, SmartMailr may review:

1. The date of the transaction
2. The subscription type
3. The applicable refund period
4. Account activity and feature usage
5. Credits or metered services consumed
6. Previous refunds associated with the account
7. The reason for the refund request
8. Any applicable promotional or trial terms
9. Whether the account violated any applicable policies

We may contact you if additional information is required.

Refund decisions will generally be communicated through the email address associated with your SmartMailr account.

16. Refund Processing Time

Once a refund is approved, SmartMailr will initiate the refund through the applicable payment processor.

The time required for the refund to appear in your account depends on your payment provider, bank, card issuer, or other financial institution.

Although SmartMailr may initiate the refund promptly after approval, we cannot control the exact processing time of your bank or payment provider.

17. Refund Method

Approved refunds will generally be returned to the original payment method used for the transaction.

For security and accounting reasons, refunds may not normally be transferred to a different payment method.

If the original payment method is no longer available, contact support and provide relevant information so that we can determine the appropriate next step.

18. Chargebacks and Payment Disputes

We encourage customers to contact SmartMailr support before initiating a chargeback or payment dispute.

If you believe a charge was incorrect, we will make reasonable efforts to investigate and resolve the issue.

If a customer initiates a chargeback for a transaction that was legitimately authorized and covered by the applicable subscription terms, SmartMailr may provide relevant transaction and account information to the payment processor or financial institution as part of the dispute process.

19. Changes to Your Subscription

Changing, cancelling, or modifying a subscription does not automatically result in a refund.

If you need to change your plan because your current subscription no longer meets your requirements, please contact support or use the subscription management functionality available in your account.

Where applicable, we may offer an alternative plan, account credit, or other solution instead of a refund.

20. Exceptions

SmartMailr may make exceptions to this Refund Policy in limited circumstances.

For example, an exception may be considered when:

• A billing error occurred
• A duplicate payment was processed
• A technical issue prevented access to a paid service
• A customer was incorrectly charged
• A significant service failure occurred
• A refund is required by applicable law

Any exception is determined at SmartMailr's discretion unless applicable law requires otherwise.

An exception in one situation does not create a right to the same exception in another situation.

21. Consumer Rights

This Refund Policy is intended to explain SmartMailr's standard refund practices.

Nothing in this policy is intended to exclude, restrict, or override any consumer rights or statutory protections that cannot legally be excluded or waived under applicable law.

Where applicable law provides a customer with mandatory refund, cancellation, withdrawal, or other rights, those rights will continue to apply.

22. Changes to This Refund Policy

SmartMailr may update this Refund Policy from time to time.

When we make material changes, we may update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice.

The updated policy will apply from its effective date unless otherwise stated.

We recommend reviewing this page periodically so that you remain aware of the current refund terms.

23. Contact Us

If you have questions about this Refund Policy, a subscription charge, cancellation, or a refund request, please contact the SmartMailr support team through the official support channel available on the SmartMailr website.

Website: SmartMailr
Support: Contact SmartMailr Support
Website: https://smartmailr.com

When contacting support about a billing issue, please use the email address associated with your SmartMailr account whenever possible.